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Covid19 Useful Info

Health Protocol Compliance Document

Santanna Luxury Suites is following the protocols and guidelines from the Greek Ministry of Tourism and the Greek National  Public Health Organization regarding health & safety and COVID-19.

The accommodation has implemented new procedures in the daily operation in order to avoid any occurrence of suspicious  cases. In the instance of a suspected case an action plan has been created to minimize the risk of exposure to other  people. The manager of the accommodation is in charge of the COVID-19 measurements and the accommodation has a close cooperation  with a doctor if assistance is needed.

The accommodation has published the program and measurements to all interested partners (cooperators, staff, providers,  visitors and general public).

All procedures can be revised according to the developments of the COVID-19 and new guidelines from the Greek  Ministry of Tourism and the Greek National Public Health Organization.

Accommodation record list

We are obligated by the Greek National Public Health Organization to keep an updated record of staff members and  all guests staying at the accommodation (name, nationality, date of arrival and departure with contact details such as address,  telephone and e-mail). With this information it is possible to keep a communication line with all the people who  came in contact with an identified COVID-19 case at a later time.

All General Data Protection Regulation (GDPR) are followed due to the public health protection. The accommodation is obligated to keep records and has to update the accommodation list after every arrival. The accommodation has a record list as well that needs to be filled in if any positive COVID-19 incident will occure.

Below you will find detailed information about the implementations and changes that have been done in the accommodation.

General good personal hygiene – All staff of the accommodation & third parties visiting the accommodation

Staff and third parties are informed and encouraged to comply with good personal hygiene practices which include  following:

Hand wash (Frequently hand wash with soap and water for at least 20 seconds, before and after contact with money  or other items from guests, before and after work breaks, after a visit to the toilet always careful hand drying with  disposable paper towels that will be thrown out in a waste bin.)

Use facemask during work (Avoid touching the front of the mask and change facemask continuously.) Use gloves during work (Avoid touching the face with the hands.)

Covering nose and mouth during coughing or sneezing (Use a tissue or the inner part of the elbow.) Cleaning (Continuously disinfection of the workspace with disposable paper towels that will be thrown out in a  closed waste bin.)

Avoid close physical contact (Keep a distance of at least 1,5 meters from colleagues, guests and third parties in all  workplaces and public areas. Hand shake, hugs and high fives are not allowed).

Work clothes (Frequently washed, ironed and safely stored).

All the staff have been trained in how to safely use their personal protective equipment and specific cleaning  instructions from educational online seminars made by the Ministry of Tourism and the Greek National Public Health  Organization. The manager is supervising the staff and will inform the staff in case of any news or changes will  appear.

The required materials and appropriate facilities are provided by the accommodation to all staff. The accommodation uses an inventory  list and orders new items if needed.

All the staff have given the legal documents that is required due to COVID-19 measurements to the manager. All the staff measure their temperature with the manager every day before they start to work. All the staff are requested to support and help guests applying all necessary measures and they are obligated to be  alert and recognize guest symptoms and report immediately to the manager.

All the staff have knowledge of the COVID-19 suspected case action plan.

Third parties entering the accommodation will be supervised and informed to keep required social distancing and to use the  required personal protective equipment.

 

Reception

∙ Hand sanitizer stations have been made at the entrance and inside the reception.

∙ Closed waste bins have been installed.

∙ Floor markings have been made with distance of 1,5 meters that indicate the required social distance.

∙ The maximum number of people allowed in the reception is defined by the ratio of 1 person per 5 sq.m. of total usable operating space.

∙ Special protection glass has been installed at the reception desk between staff and guests. ∙ The staff are to regularly clean and disinfect the surfaces in the reception.

∙ Furniture has been removed to avoid overcrowding.

∙ Decorative objects and items like books, magazines etc. have been removed.

∙ Fabric surfaces are cleaned with a steam device (temperature> 70.).

∙ Posters with general prevention information of COVID-19 have been installed.

∙ You can take free personal protective equipment (Disposable masks and gloves) from the reception 24/7. ∙ The internet corner has been removed. If you wish you can ask for a tablet and we will clean and disinfect it  before and after use.

∙ Electronic check in / check out procedures have been implemented to avoid close physical contact.  ∙ accommodation expenses can be paid electronically and contactless (cash is however accepted). ∙ We prefer bills, invoices and receipts to be send by email (no papers handed out). ∙ An extension of check-in and check-out period between stays has been mandatory applied from the Ministry of Tourism.

Check-out until 10.00 and check-in from 16.00. During the time between each check-in and  check-out the room is cleaned and disinfected according to the given instructions.

∙ Disinfection of keys are done before each check-in and are given to the guests in an envelope and will not be  given back to the reception until check out. During check-out guests will place the key in the special box that  stands in the reception in order to be disinfected.

∙ Non-residents are forbidden from entering the accommodation and rooms.

∙ Doors and windows are opened daily for natural ventilation of spaces.

∙ Special medical kit for use in case of a suspected case can be found in the reception area. ∙ The accommodation has a cooperation with a doctor available 24/7.

∙ In the reception the staff are available to inform guests about the accommodation policy and the measures  that have been taken according to COVID 19 requirements.

Rooms

∙ Posters with general prevention information of COVID-19 have been installed.

∙ Hand sanitizers have been placed in all the rooms.

∙ Decorative objects and items like books, magazines etc. have been removed.

∙ A special disposable cover is placed on the TV and air conditioner remote control after disinfection. ∙ No visitors from outside the accommodation are allowed inside the room at any time.

∙ The guests are requested to throw out their own garbage in one of the garbage bins outside the accommodation. ∙ Housekeeping services will be provided during the stay by request and agreement with the guests in order to  avoid any possible cases and to prevent further transmissions. The absence of the guests during cleaning is  necessary.

∙ If the guests want to change towels and bedsheets they also have the option to leave the items in a closed  blue bag outside their room and the housekeeping staff will take the bag and exchange it with a new bag  with clean items and leave it inside the room.

∙ Upon check out and cleaning of the room:

1) All the housekeeping staff use normal personal protective equipment plus simple disposable waterproof  robes. After use the staff member removes it and dispose it in a closed waste bin and hands are washed according to general guidelines.

2) A special checklist for cleaning and disinfection of the room is used.

3) All hard surfaces are always cleaned and disinfected with disposable cloths / fabrics or cleaning paper  and sponges with detachable heads.

4) 0.1% sodium hypochlorite is always used after cleaning with a neutral detergent. For surfaces that are  likely to be damaged by the use of sodium hypochlorite, we use ethanol at a concentration of 70% after  cleaning with a neutral detergent. (As an extra measure we use certified cleaning products for the safety  of our staff and guests.)

5) All towels and bedsheets will be removed and discharged the room in closed bags. They will be stored in  a special storage room and washed by an authorized company that takes care of all special COVID-19  measurements.

6) All the buildings are using split unit air conditions. The Air condition unit filters are cleaned and  disinfected upon every departure.

7) Fabric surfaces are cleaned with a steam device (temperature> 70.) before each arrival. 8) Good room ventilation is applied during the period between stays.

Pool Bar

∙ A hand sanitizer station has been made in the bar.

∙ Decorative objects and items have been removed.

∙ Breakfast will be ordered from a la carte menu and served between 8.00 and 11.00 in an open area.

∙ The menus are laminated and will be sanitized after each use. A QR code is available as well in order to check  the menu from your own phone if you prefer.

∙ We use electronical POS system to apply the orders in our online system.

∙ Extras such as salt, pepper, sugar, milk, ketchup and mayonnaise will be given as single use portions only. ∙ We offer individually packages and other take away food options if requested.

∙ The tables and chairs are sanitized after each use.

∙ Outside customers are welcome at the restaurant. We require personal information from all outside  customers in order to have a communication line with them if a suspected case of COVID-19 appears.  ∙ The minimum distances between the tables have been applied depending on the layout of the seats. ∙ The maximum number of guests allowed in the restaurant is defined by the ratio of 1 person per 2 sq.m. of total usable operating space.

∙ The maximum number of seated people at a table is 6 (There is no limit for families with children). ∙ Children must be supervised by parents at any time.

Kitchen

∙ All kitchen staff are required to strictly follow the HACCP rules.

∙ Washing machines have been checked for good function.

∙ Goods are received by a specific member of staff who is always required to wear the necessary equipment. ∙ Implementation FIFO procedure (first in – first out).

∙ Unauthorized people are prohibited from entering the kitchen.

Common areas

∙ Hand sanitizer stations have been made in the common areas.

∙ Housekeeping service has been fortified in all public areas, especially in “high risk” facilities. ∙ Signs have been installed to remind customers to practice good personal hygiene and show social distancing. ∙ Floor markings have been made with distance of 1,5 meters that indicate the required social distance. ∙ Signs have been installed with maximum capacity of people in different areas.

∙ Furniture all around the accommodation has been removed to avoid overcrowding.

Toilet/Shower

∙ A specific schedule has been made with a regular cleaning and disinfection of the toilet/Shower. ∙ Good air ventilation is applied.

∙ Overcrowding in public toilets is prohibited (one at a time procedure).

∙ Toilet paper is covered in a protective box.

∙ Tab with touchless water system has been installed.

∙ Disposable paper towel has been installed.

∙ The sunbeds and umbrellas can only be used by the accommodation and restaurant guests.

 

 

Pool

∙ We follow the health & safety regulations (Guidelines for safe recreational water environments – Volume 2 – Swimming pools and similar environments)

∙ The maximum number of guests allowed in the pool is defined by the ratio of 1 person per 5 sq.m. of total  water surface.

∙ Systematic chlorination of pool with disinfectant products will be used regularly. Every 4 hours there is also a  chlorine level control which get recorded in the accommodation.

∙ The pool can only be used by the accommodation and restaurant guests.

∙ We always recommend you to shower before entering the pool.

Water

∙ The accommodation is connected to the public water system on the island.

∙ The accommodation is connected to the public waste water system on the island.

COVID-19 Action Plan in case of a suspected case

If a guest shows symptoms relating to COVID-19, the following procedure will be followed: 1. The guest will be asked to stay in the room with the door closed are immediately given a simple surgical  mask and tissues.

A simple surgical mask will also be provided to other travelers in the same room and we will advise the  person to wash hands after every contact with the patient and avoid touching the face.

It is forbidden for staff members to enter the room and only one member of the staff will deal with the  guest.

The used personal protective equipment is discarded in a closed waste bin and after the disposal hands are  washed according to given guidelines.

  1. The manager of the accommodation will contact a doctor and the doctor will visit the suspected case for evaluation. 3. If necessary, a COVID-19 test will have to be made.

The guest will remain in the room with the door closed, until the result of the test has returned. If the COVID-19 test returns positive, the case will be reported to the Greek National Public Health  Organization who will provide further instructions that needs to be followed.

If a staff member from the accommodation shows symptoms relating to COVID-19, the following procedure will be followed: 1. The staff member has to inform the manager in the case of Illness or symptoms relating to COVID-19  infection or contact with a possible or confirmed case.

  1. A doctor will have to visit the suspected case for evaluation. The staff will only return to work if the doctor says it is OK.
  2. If necessary, a COVID-19 test will have to be made.

A sanitization of the possible affected areas in the accommodation effected by the staff member will take place  immediately.

The staff will stay home until the result of the test has returned and only return to work if the COVID-19 test  is negative.

If the COVID-19 test returns positive, the case will be reported to the Greek National Public Health  Organization who will provide further instructions that needs to be followed.

Extra cleaning in case of a positive COVID-19 incident:

∙ We call a specialized company in order to disinfect the accommodation.

∙ All bedsheets and towels will be cleaned and sanitized according to the guidelines.

∙ During cleaning the staff will use all the required personal protective equipment.

Please note that these measures are subject to change and this page will be updated accordingly.

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